Alan Miles
Discoverer, Designer & Problem Solver

Good process

Spoiler alert: there is no universal process that guarantees results.

So why follow a process at all? Good process enables the team to be effective and efficient. The largest outcome for the smallest effort.

In Lean vs Agile vs Design Thinking, Jeff Gothelf posits, “At the end of the day, your customers don’t care whether you practice Agile, Lean, or Design Thinking. They care about great products and services that solve meaningful problems for them in effective ways. The more you can focus your teams on satisfying customer needs, collaborating to create compelling experiences, and incentivizing them to continuously improve, it won’t matter which methodology they employ. Their process will simply be better.”

I believe better processes have 5 things in common:

1. Empowered people

Case study coming soon...

2. Prioritised problems

Case study coming soon...

3. Focused objectives and measures

Case study coming soon...

4. Experimental mindset

Case study coming soon...

5. Evidence based decision-making

Case study coming soon...

Good process delivering great solutions.

At DT Alan fostered a collaborative lean UX process that I was fortunate enough to be a part of. He was a passionate and well respected mentor to his multidisciplinary team of user experience, visual design, front end development, and content strategy professionals. During this time Alan led us though an iterative design process that incorporated user testing in every sprint, while working closely with the client to ensure business goals and user needs were met. His introduction of new lean and agile methodologies ensured successful project outcomes and great team morale. Alan always looks for ways to improve processes to allow teams to collaborate more effectively. He is an innovative and progressive leader, and is highly regarded by others as an expert in his field. I would not hesitate to recommend him and hope to work with him again.”

Annabelle Yoon
Senior User Experience Designer